Care Advocate- Spanish Fluency Required

Job Title: Care Advocate - Remote Status: Full-Time Reports To: Head of Operations About Here Now Health : Here Now Health is the first virtual healthcare company specifically built for children and families impacted by the child welfare system. We deliver child welfare–informed, high-touch care to Medicaid-covered youth navigating foster care, adoption, kinship placements, and juvenile justice. Our model prioritizes consistency, trust, and accessibility in systems where they are too often missing. Role Summary The Care Advocate is a highly organized, detail-oriented role at the center of how care is coordinated for youth and caregivers throughout their care journey. The Care Advocate owns the admissions, scheduling, benefits verification, documentation, and telehealth logistics that keep care moving, tracking outstanding items, following through relentlessly, and staying resourceful and persistent in navigating the systems, paperwork, and approvals that too often stand between a youth or young adult and care. The role also requires a steady, trusted presence with families who may be under stress or unfamiliar with telehealth: guiding first-time users through the technology, helping caregivers fit appointments into demanding schedules, and reaching back out to patients who have missed appointments. The Care Advocate anticipates and removes the logistical, technical, and practical barriers that keep families from starting or continuing care. This work is central to how Here Now Health keeps care connected through placement changes, caregiver transitions, and the disruptions common in child welfare. Key Responsibilities Onboarding, Admissions & Referral Management Serve as the first point of contact for new referrals, families, caregivers, and case managers, and as a consistent relationship throughout the care journey. Explain the purpose and services of Here Now Health in a way that reduces fear and confusion and builds confidence in care. Guide patients and families