Care Concierge / Patient Intake Coordinator

Rockstar is recruiting for a fast-growing remote healthcare company focused on making autism and ADHD care more accessible, faster, and less stressful for families. Through a modern, tech-enabled care model, they help patients navigate evaluations and therapy with greater clarity, communication, and support. They are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure. About the Role They are looking for a highly organized, empathetic, and resourceful Care Concierge / Patient Intake Coordinator to serve as the primary point of contact for patients and families throughout their care journey. The aim is to ensure patients receive the level of service and compassion one would want for their loved ones. This role combines customer support, scheduling, coordination, patient communication, clinician coordination, administrative follow-through, and operational problem-solving. They will help families: Schedule evaluations Complete required paperwork Navigate insurance and intake requirements Understand next steps Stay informed throughout the process Many of the families spoken with may already feel overwhelmed, confused, or frustrated before reaching the company. The ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience. This is not a passive call center role. They are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment. Key Responsibilities The role serves as the primary point of contact for the company's patients and families via phone, email, and live chat: Schedule and coordinate diagnostic evaluations Collect and verify intake information, insurance details, and required documentation Follow up with patients regarding missing forms or appointment requirements Respond professionally and