Care Management Clinical Trainer - Remote

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position SummaryThe Clinical Trainer designs, develops, and delivers comprehensive hybrid training programs for the Case Management department. This role supports clinical and non-clinical staff serving Medicare and TRICARE members. The position will be responsible for collaborating with leadership to develop and deploy both live clinical instruction as well as e-learning development, operational workflow design, and document management. to ensure activities meet and exceed Martin’s Point performance benchmarks for compliance, while improving quality, optimizing cost, and improving patient experience. Additionally, this role manages the department’s job aids, standard operating procedures, and SharePoint site. Job Description PRIMARY DUTIES AND RESPONSIBILITIES Develops and conducts live, virtual, and recorded training sessions for new hires and existing staff on case management program and workflows. Collaborates with leadership to map, develop, optimize, and manage departmental clinical workflows. Authors and maintains clear, step-by-step job aids, reference guides, and desktop procedures. Standardizes, reviews, and controls version history for all internal clinical and operational documentation. Builds, organizes, and maintains the department SharePoint site to ensure easy access to training assets. Incorporates NCQA, CMS (M