CCM PreSales Engineer

Cincom is a global enterprise software company with more than 50 years of experience helping organizations simplify complex business processes and drive revenue growth. Best known for its CPQ, CCM, ERP, and enterprise software solutions used by manufacturers and organizations worldwide to streamline operations, improve efficiency, and enhance customer experience. As a Presales Engineer, you will play a pivotal role in driving the adoption of our solutions and services. You will work closely with customers as their trusted advisor, helping to build long-term valuable business relationships. Working with the sales team you will provide technical expertise and support throughout the sales process. Your deep understanding of our products, services, and the Customer Communications Management landscape will enable you to effectively address customer needs and demonstrate the value of our solutions. You will also participate and speak at trade shows, seminars, in webinars and other marketing events where Cincom is actively participating. Key Responsibilities Serve as the primary technical point of contact throughout the sales cycle. Advise prospect on usage of Cincom’s products during evaluations. Assist in the creation of proposals, RFP responses and associated technical documentation. Design, deploy, and manage evaluations and Proof-of-Concepts (POCs), demonstrating the effectiveness of the Cincom solutions. Illustrate the economic value of using Cincom’s products and services. Support sales in sales negotiations; understanding accounts, their technical requirements, and existing infrastructure to propose tailored solutions. Where necessary assist in compliance investigations. Build and maintain strong technical relationships with key customer stakeholders and be the customer’s trusted advisor. Act as the commercial point of contact on critical support cases. Answer inquiries received by phone, email or web form, qualifying underlying interest. Document results in Cincom