Centralized Leasing and Admin Specialist

Continental Properties is looking for a Centralized Leasing and Admin Specialist to join our Operations team. As the Centralized Leasing and Admin Specialist, you will play a critical role in enhancing the customer experience and ensuring application accuracy by supporting the administrative and documentation process for new applicants. You will support our onsite community teams and elevate the overall prospect to resident experience, helping ensure customers move through the leasing journey smoothly, accurately, and confidently. This includes reviewing applicant documents, confirming data accuracy, identifying potential fraud, and communicating with customers to ensure all required information is submitted. Your work directly contributes to stronger compliance, faster decision making, and greater consistency across our communities. If you excel in organization, communication, and problem solving—and enjoy supporting both customers and onsite teams—this is an excellent opportunity to make an impact. This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a Continental community as this role will require periodic visits to supported communities and visits to our home office in Menomonee, WI. Essential Responsibilities: Proactively manage outbound and inbound communication (phone, email, text) with applicants to gather required documentation within 48 hours of application completion. Thoroughly review and verify credit reports, income documents, and identification materials to ensure accuracy, completeness, and alignment with company standards. Verify the accuracy of applicant demographics and follow up with applicants to obtain missing or corrected information as needed. Monitor, track, and communicate documentation trends, accuracy patterns, and process gaps to Operations Leadership to support ongoing improvement. Partner closely with Community Managers to provide timely application up