Century Claims Adjuster I (Remote, NM, US)

Century Automotive Service Corporation, a Mapfre USA company , is growing—and we’re looking for skilled Vehicle Repair Claims Adjusters to join our team either remotely or in a hybrid capacity based in Albuquerque, New Mexico . Century is a leading provider of extended warranty programs and finance & insurance (F&I) products, partnering with specialized agencies and dealerships across the United States. If you’re passionate about the automotive industry and enjoy a fast-paced, customer-focused environment, this is an exciting opportunity to make an impact. Schedule Monday–Friday: 9:30 AM – 6:00 PM MT Rotating Saturdays: 8:00 AM – 1:00 PM MT Your Health, Your Wellbeing—Fully Supported $0 Premium Medical Plan Option Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums —comprehensive healthcare at no cost to you. Responsibilities As a Vehicle Repair Claims Adjuster, you’ll play a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately. Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily Maintain a high level of responsiveness, including: Answering incoming calls within 60 seconds Handling 40+ calls per day on average Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities Resolve escalated or complex claims and customer concerns to successful outcomes Build and maintain strong working relationships with internal teams and external partners Collaborate closely with Claims leadership to quickly address and resolve issues Contribute to special projects and continuous improvement initiatives Qualifications High school diploma required; 3–5 years of automotive industry experience preferred Hands-on automotive experience required (vehicle repair, service writing, or technician background) Ability to thrive in a fast-paced, high-volume call center environment