Circuit Provisioning Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A Circuit Provisioning Engineers responsible for initiating and completing orders to RespOrg/port, route and provision inbound number services to the NICE inContact network through internal and external carrier systems. These inbound services include local and toll free numbers for global markets. Provisioning Specialists are also responsible for port-away orders, as well as change and disconnection orders in the same systems where service would have been originally provisioned. This position monitors orders placed and received for completeness and accuracy. How will you make an impact? Operate within the processes and framework defined for provisioning of NICE inContact's local and toll-free number services. Manage move, add, change and disconnection orders (MACDs) within queues. Document, in detail, all activities related to MACDs, within the company's order queuing systems. Efficiently handle routine and escalated or expedited orders, managing time effectively so as to maintain completion of all orders within published SLAs. Participate in customer go-live activities as needed. This may include hot-cut activities, and engagement of carriers if services provisioned in those networks are not properly functional, rerouting on an ASAP basis, etc. Communication, both verbally and in writing, should be clear and easy to understand for team members outside the department, as well as customers and sales partners who are less familiar with provisioning processes and concepts. Efficiently handle emails directed to you as an individual contributor, as well as those that reach a group email queue. Emails to the group queue often require additional actions to