Client Account Administrator

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers. At iForce we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! We’re looking for a highly organised and adaptable Client Account Administrator to support our client accounts team. This role suits someone who can learn quickly, handle confidential information with care, and step in to support site administration when needed. What you’ll be doing; Managing client queries and maintaining a shared inbox with timely, professional responses Producing and distributing reports (Returns & E-fulfilment) Supporting order processing, corrections, and issue resolution Liaising daily with clients, site teams, and internal stakeholders Handling sensitive and confidential information accurately Providing ad hoc site admin support and covering colleagues during absence Previous administrative experience is desired. Strong IT skills – competent in all Microsoft Office platforms. Experience within a logistics/warehousing environment would be preferred. Excellent customer service skills both written and verbal. Confident communicator to stakeholders at all levels. Positive attitude and enthusiastic. As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – 20 days hol