Client Care Representative

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technologyheadachesallowing our clients to focus on their core business. Deadline to apply: End of day 08/09/2026 Working hours Monday – Friday 9:00 am - 6:00 pm Pacific Time Zone coverage Location requirements Open to remote, USA Why this job is exciting The Client Care Representative offers the opportunity to make a meaningful impact every day. You'll serve as the central connection between customers, field engineers, and internal teams, ensuring projects move forward seamlessly while delivering an exceptional customer experience. Success in this position comes from curiosity, adaptability, and a willingness to continuously learn. As our business evolves, you'll have the opportunity to develop new skills, solve unique challenges, and play a key role in improving processes that directly influence customer satisfaction and operational success. What you will do Serve as a point of contact for customers, providing responsive, professional support by phone and email. Coordinate and schedule field engineers, ensuring all required information is gathered for successful onsite visits. Maintain confidentiality and security of customer support tickets, records, and sensitive information in accordance with company policies. Manage customer requests from intake through resolution, providing timely follow-up and clear communication. Maintain accurate customer records, service documentation, and detailed CRM updates. Support internal teams by gathering information, preparing reports, and assisting with administrative coordina