Client Loyalty Specialist

Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 9/21/2026. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring. Monday - Friday from 7am - 4pm or 10am - 7pm Mountain Time Tuesday - Saturday from 7am - 4pm Mountain Time Responsibilities Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program Follow established quality guidelines to ensure clients are cared for with integrity Show the values and benefits of the program to clients Document client discussions clearly and concisely using Salesforce customer relationship management software Meet performance criteria set forth by the management team (subject to change based on company baselines) Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates Qualifications 2+ years of phone-base