Client Manager

WE ARE HIRING: Client Manager Location: Sri Lanka Work Mode: Remote Working Hours: Australian business hours Employment Type: Full time / Offshore Contractor Industry: Australian Accounting / Financial Services / Public Practice Role Overview We are seeking a highly organized, proactive, and client-focused Client Manager to manage client relationships, workflow coordination, lodgement deadlines, onboarding, billing hygiene, and communication for a portfolio of Australian business-owner clients. The selected candidate will be responsible for ensuring clients are kept informed, jobs move smoothly through the workflow, accountants and advisers are coordinated effectively, compliance deadlines are met, and the overall client experience is proactive, organized, and reliable. Key Responsibilities Client Relationship and Communication Act as the day-to-day point of contact for a portfolio of clients. Communicate clearly and professionally with clients in writing and on video. Proactively update clients on job progress, deadlines, outstanding items, and next steps. Chase outstanding client information to ensure jobs are not delayed. Handle routine client queries and identify when adviser or senior accounting support is required. Keep clients informed without over-communicating or creating confusion. Respond to client concerns professionally and help resolve issues in a timely manner. Maintain a warm, organized, and proactive client service experience. Workflow and Job Ownership Own the workflow for the assigned client portfolio. Ensure every job has a clear status, owner, due date, and next action. Coordinate accountants and advisers to ensure work is prepared, reviewed, and lodged on time. Track lodgement deadlines for BAS, tax returns, and other compliance work. Ensure deadlines are not missed by monitoring workflow boards and following up early. Keep practice software, workflow tools, CRM records, and client job statuses accurate and current. Identify stalled jobs and ta