Client Partnership Manager (CPM) - West Region

Make a difference. Be happy. Grow your career. The Role The Client Partnership Manager (CPM) is a trusted partner to Nordic clients and prospective clients. This position includes building strong relationships, identifying and managing staff augmentation opportunities, and strategically expanding Nordic’s services as a member of account and pursuit teams. The Client Partnership Manager will work closely with the Client Partnership Directors/Executives (CPD/CPE) and the Vice President of Client Partnerships for their region. This position is a critical part of the Client Partnerships team in solving client problems in the spirit of Nordic’s maxims. Key Responsibilities The Client Partnership Manager will have the following key responsibilities which include, but are not limited to: Creating and maintaining exceptional relationships with key client stakeholders and internal partners, serving as primary client contact for all staff augmentation needs Collaborating with CPE/CPD on client portfolio, account, and relationship strategy development and execution Partnering with CPE/CPD in identifying, developing, managing, and winning large, complex sales opportunities and participating in proposal responses Identifying client needs and responding attentively to inbound staff augmentation requests, providing excellent customer service through creative problem solving in addition to timely and professional communication Developing and executing strategies to expand staff augmentation business at clients, including marketing and sales campaigns Matching the right consultant to the right opportunity ensuring client requirements are met​ Positioning resumes and sharing tailored insights with client based on the consultant and opportunity​ Preparing consultants for interviews Monitoring client satisfaction and consultant performance, carefully managing client concerns or escalations Identifying opportunities to pivot staffing requests to other Nordic solutions Coordinating with