Client Relations Account Executive III

Overview Are you ready to take your career to the next level? LoanCare , one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Relations AccountExecutive III. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Responsible for interacting, managing and maintaining all aspects of the Client and/or Investor and Insurer (combined, known as “Agencies”) relationship• Responsible for all aspects of Client/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etc.• Serve as a main point of contact for all Client/Agency inquiries, questions and concerns• Understand each Client’s/Agency’s business and is able to speak about all aspects of servicing and understands the industry and best practices• Responsible for all training and implementation for new staff members within Client’s/Agency’s shop• Utilizes all resources internally and externally (i.e., agency guides, HUD, etc.) to keep abreast with industry news and changes affecting Client/Agency• Provides a monthly business review for Client/Agency on trends, SLA’s, etc.• Researches, resolves, and reports Client/Agency problems and inquiries and ensures timely responses back to the Client• Ensures timely updates provided to Client/Agency or representative through final problem resolution or completion of Client/Agency deliverable• Evaluate and assess reports for trending and tracking client concerns/inquiries, and response time to Clients/Agencies• Coordinates and conducts proactive Client/Agency conference calls a