Client Services Coordinator

We exist to create positive change for people and the planet. Join us and make a difference too! Client Services Coordinator Thailand - homebased About the role Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) are looking for a Client Services Coordinator who services a global client base of internal and external clients; creates, manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements. Responsibilities: Create and maintain client master data. Adhering to process rules, regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485, regulation and directive. Manage invoicing. Manage invoice credits, queries and deliver resolutions. Create and maintain jobs. Provide mock certificates to clients. Action compliance data reports. Create certificate data in accordance with EUDAMED guidance & local government requirements. Deliver Certificate Release – final quality control review step pre issuing the certificate to the client. Receive and respond to client queries. Manage client cancellation/suspension/refusal/withdrawal process Plan, prioritise and deliver work according to customer need and SLA’s. Plan, prioritise and deliver work according to customer need and SLA’s. Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as – Sales, Technical Specialists, Finance, Planning, Project Coordinators and Operation Project Managers. To be successful in the role, you will have: Excellent data management and organisation skills, with exceptional attention to detail. Experience in invoicing and query resolution. Thai and English business level, Korean language proficiency is preferred. Ability to effectively communicate at all levels of the business internally an