Client Services Coordinator

About the Company Our client is a well-established Australian accounting and advisory firm providing bookkeeping, payroll, taxation, compliance, and business support services to a diverse portfolio of clients across Australia. The firm is recognized for its strong client relationships, operational efficiency, and collaborative work culture focused on delivering high-quality professional services. Job Overview The Client Services Coordinator is an administrative and client service-focused role responsible for supporting the firm's day-to-day operations through effective coordination of client communication, workflow administration, and document management. This role acts as a key liaison between clients and internal teams, ensuring accurate information gathering, timely job coordination, and smooth operational processes across the business. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple administrative and client service tasks in a fast-paced professional environment. Key Responsibilities Act as a central point of contact for client communication and administrative coordination Coordinate client onboarding and maintain accurate client records and documentation Manage workflow tracking and monitor job progress across internal teams Prepare engagement letters, compliance documentation, and administrative forms Follow up with clients regarding outstanding information, approvals, and documentation Support Senior Client Managers with administrative and coordination tasks Maintain organized digital filing systems and document management processes Assist with scheduling, task allocation, and workflow reporting Coordinate internal communications between bookkeeping, accounting, and client service teams Ensure timely completion and submission of required compliance and operational documents Assist in maintaining process consistency and improving administrative workflows Support general office administration and operational activ