Client Services Coordinator

About Private Health Management Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it. About the Role As a Client Services Coordinator (CSC) at PHM you’ll play a vital role in assisting clients dealing with a variety of diagnoses, providing essential support and helping them navigate complex healthcare systems. Your problem-solving skills, attention to detail, and dedication to exceptional client service will directly impact the lives of our clients, helping ensure they receive the best care and outcomes possible. Working closely with clinicians and researchers, you’ll be part of a dynamic, collaborative team that combines clinical expertise, innovation, and compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day. What You’ll Accomplish Deliver a seamless, high-touch experience for clients navigating serious and complex medical conditions. Coordinate the many details of each client engagement, helping ensure care needs, appointments, services, and follow-up items move forward efficiently. Build trusted relationships with clients through responsive, personalized, and concierge-level service. Partner effectively with clinicians, researchers, physician offices, and external service providers to support each client’s care. Help clients access PHM resources and services while navigating complex healthcare systems with confidence. How You’ll Spend Your Days Proactively support and assess clients’ care needs through direct communication, ensuring personalized and timely assistance. Collaborate closely with clinicians and