Client Services Director

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Director - Client Services is responsible for leading the overall management and success of one or more client programs. This role serves as the primary point of contact for clients, overseeing day-to-day communications, ensuring successful delivery of Everise solutions, and maintaining strong client relationships. The Director is accountable for program performance, financial management, resource planning, and client satisfaction. Working cross-functionally with Operations, Finance, Technology, and other internal teams, this role ensures service delivery is timely, accurate, and aligned with client expectations while identifying opportunities to strengthen partnerships and drive business growth. Job Responsibilities: Serve as the primary client contact and oversee day-to-day program delivery. Build and maintain strong client relationships while managing expectations and ensuring high levels of customer satisfaction. Partner with senior leadership to support account strategy, growth initiatives, and long-term client success. Monitor and drive achievement of client-specific KPIs and service level commitments. Collaborate with cross-functional teams to resolve client issues in a t