Client Services Manager

Overview The Client Services Manager (CSM) is responsible for coordinating the cross-functional client team and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth for the Prospective Payment PPM and CV products. The CSM serves as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity. The CSM builds and sustains client relationships, achieves the client’s recognition of Cotiviti as a partner, and ensures client success with Cotiviti PPM/CV products through understanding client's needs and unique business situations, identifying solutions, proactively identifying potential issues that could impair success. Responsibilities This position is client facing and requires a commitment to superior client service. Serves as the primary client contact and trusted advisor for client operational representatives; establishes and cultivates relationships with client contacts to identify needs that result in expanded opportunities or solutions. Collaborates with the Go-To-Market team on client strategic plan and leads tactical execution. Promotes policy adoption and acceleration to increase client value through organization, communication, and project management within internal and external teams. Identifies and communicates cross product opportunities. Manages the operational implementation and execution of client payment policy decisions by collaborating with client operations managers across multiple departments, including Claims Operations, Provider Services, Appeals, Network Operations, Payment Integrity, IT, etc. Coordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics. Coordinates and manages client related internal meetings including scheduling, facilitation, meeting agenda and material preparat