Client Services Manager

Job Description: Client Services Manager The Company MembersFirst is an award-winning web design and marketing agency and the leading provider of member-interactive, mobile, reservation, and marketing software for the Private Club industry (Golf & Country, Health & Fitness, Yacht, City & Dining.) The Role Client Service Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives. CMS’s manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends. Responsibilities Provide over the top, white glove customer support. Collect, organize, format, publish and manage client content as needed. Proficient in HTML (raw code) and Photoshop. Working knowledge of JavaScript and CSS preferred. 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries. Keep up to date on all MembersFirst provided software changes and enhancements. Participate in the development of new client facing training materials. Strong knowledge of cross-browser, cross-platform dependencies. Strong knowledge of content publishing and/or content management systems. Strong familiarity with web information architecture standards i.e. site maps, navigation structure, and content layout and presentation. Strong familiarity with best practices in web site development, including design and usability. Knowledge of Google / Microsoft Office Applications. Excellent written and oral communication skills. Working knowledge of the Country Club Industry is strongly suggested however not mandatory Qualifications Uses rigorous logic and methods to solve difficult problems with effective solutions. Demonstrates composure under pressure and is a settling influence in challenging times. Deals wi