Client Services Representative 2

Job Title: Client Services Representative 2 Job Location: Richmond, United States of America Job Location Type: Home-based Job Contract Type: Full time Job Seniority Level: To be eligible for this position, you must reside in the same country where the job is located. Position Purpose: Responsible for the reconciliation of pharmaceutical sales representative’s drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors. Job Responsibilities: Research and subsequent resolution of sales representative’s transactional discrepancies (to include returns, disbursements, shipments, transfers) Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances Present a written analysis including system generated report(s) to manager and/or client Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation Provides support to team members Knowledge/Skills Required for the Position: Strong analytical, organizational, and problem-solving skills necessary. Experience sorting, manipulating, reviewing, and presenting data Precise attention to detail Ability to communicate effectively (written and oral). Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook Ability to work independently and within a team environment Excellent interpersonal and customer service skills Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines Minimum Education, Experience, & Specialized Knowledge Required: Bachelor's degree preferred. Two+ years related work experience required. Experience in the pharmaceutical industry preferred. Proficient with PC applications such as Microsoft Suite. Ability to communicate effectively (written and oral) with different members of the team. Demonstrated