Client Services Sales Manager

About the Role: We are looking for a high-performance sales leader to lead our Client Services team. This role is responsible for developing a team of Client Success Managers who help clients achieve meaningful results while identifying opportunities for continued growth through additional services, renewals, and program expansion. This is not a traditional customer service role. We are looking for a leader who understands that exceptional client service and sales are not competing priorities—they work together. The ideal candidate believes that helping clients make the right next decision is one of the highest forms of service. As the Client Services Sales Manager, you will own the performance of your pod by coaching, developing, and holding your team accountable while maintaining an exceptional client experience. You'll serve as a player-coach who leads from the front, raises performance standards, and creates a culture built around accountability, growth, and measurable results. What You'll Do: Team Leadership & Coaching Lead, coach, and develop a team of Client Success Managers. Conduct weekly one-on-one coaching sessions. Lead daily huddles and ongoing sales training. Review client conversations and provide actionable feedback. Hold team members accountable to performance expectations and company standards. Develop individualized coaching plans to improve performance. Revenue Leadership Drive pod revenue through renewals, upgrades, continuations, referrals, and additional services. Improve conversion rates across all client opportunities. Forecast revenue and monitor pipeline health. Identify trends and implement strategies to improve sales performance. Client Experience Ensure clients receive a world-class experience throughout their journey. Partner with the team to resolve escalated client situations. Help clients remain engaged, committed, and progressing toward their goals. Balance empathy with accountability to create the best long-term client outcomes. P