Client Servicing Manager

Management Level F EQ Customer Resolutions has 25 years’ experience of providing contingent resource and technology solutions to regulated industries, including banks, lending, pension, insurance, and the utility providers. We have supported our clients with every major complaint populations, covering pensions review, endowments, banking, Payment Protection Insurance (PPI), and car finance. Our projects range from one or two complaint handlers for a few weeks, through to hundreds of experts needed for major complaint management projects. In addition to complaint expertise, we have also supported many organisations with complaint handling solutions, technology, remediation requirements, consulting, and data analytics. SUMMARY OF THE ROLE The Client Services Manager plays a pivotal role in supporting the clients of Equiniti Customer Resolutions’ (EQCR) workflow management technology. The core focus of the Client Services Manager is acting as the primary liaison between the clients using the platform and the business; providing day to day relationship management, supporting finance and legal processes (such as contracting, renewals and vendor management activity) and helping clients get the most from the platform. EQCR provide technology solutions to support case management and workflow primarily in the customer resolutions space (complaints and remediation) but have been deployed for other use cases. The role of the Client Services Manager ensures clients are well supported and have a positive experience over the life of the deployment. Typically clients remain on an EQCR solution for many years, with some relationships in excess of 20 years. The role holder will help to identify where EQCR can provide enhancements to the existing solution as well as offering complimentary services from the wider EQCR capabilities, such as resourcing, data services and consulting that support the clients business. This dynamic role requires someone who can think on their feet, isn’t a