Client Success Advisor

<img src="https://we-work-remotely.imgix.net/logos/0076/1619/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> LaGrange, Georgia <br /><strong>URL:</strong> <a href="https://sitecare.com">https://sitecare.com</a> </p> <p><strong>Role Summary</strong></p> <p>The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own and manage a portfolio of high-value client accounts.</li> <li>Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.</li> <li>Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.</li> <li>Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.</li> <li>Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.</li> <li>Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.</li> <li>Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.</li> <li>Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.</li> <li>Coordinate with delivery, support, and development teams on larger engagements.</li> <li>Maintain ownership of the client relationship throughout.</li> <li>Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.<br><br></li> </u