Client Success & Experience Manager

About Us Cardinal Education is a dynamic and collaborative educational consulting firm dedicated to providing students and families with superior academic support and admissions expertise. Our rapidly growing enterprise offers Educational Consultants the opportunity to make a significant impact while prioritizing exceptional experiences for families and providing substantial growth opportunities within the company. Culture at Cardinal Education Collaboration is key to our culture at Cardinal Education , where we value open communication and diverse perspectives to drive success. We foster innovation and learning through a supportive environment that encourages growth. Our team is passionate about education and creating a dynamic and inclusive workplace. Job Overview We are seeking a high-caliber Client Success & Experience Manager to join our division. This is a pivotal, senior-level role designed for an experienced client relations professional who has successfully transitioned from an individual contributor to a leadership role. We are looking for an expert who can teach us how to make our clients happy and elevate our customer service standards. Responsibilities Team Leadership & Mentorship: Actively coach, train, and mentor junior team members on client satisfaction strategies. Lead by example to teach the team how to preemptively address client concerns and consistently delight high-net-worth families. High-Touch Relationship Management: Serve as the senior point of contact and escalation pathway for complex client accounts, ensuring premium service delivery that aligns with our company's high standards. Process Optimization & Strategy: Audit and refine current client experience workflows. Transition the support division from reactive troubleshooting to proactive, high-value client engagement. Cross-Functional Collaboration: Partner closely with our Consultants, Editors, and Student Managers to align support workflows with academic timelines and delivery milest