Client Success Manager (Cybersecurity Focused) (AZ, US, 85286)

Requisition Number: 105884 Client Success Manager (Cybersecurity Focused) Location: Remote (US) Salary: Depending on experience, the yearly salary is up to $90k a year plus full benefits. Role Summary The Cybersecurity Client Success Manager (CSM) is the strategic, client-facing owner of the cybersecurity services relationship. This role ensures clients achieve measurable security outcomes from managed security, SOC, and advisory services by translating technical activity into clear business value, driving governance, and proactively managing risk, renewals, and escalations. The CSM serves as the primary point of accountability for the client experience across the full security lifecycle, from onboarding and steady-state operations through renewal and service evolution, while partnering closely with SOC, engineering, threat intelligence, and adjacent delivery teams. Key Responsibilities Client Relationship & Governance Serve as the single point of contact and escalation owner for assigned cybersecurity clients, maintaining executive-level relationships and trust. Own the end-to-end client lifecycle: onboarding, operational/delivery governance, renewal readiness, and service transitions or decommissioning. Lead structured Client Care cadences (monthly and quarterly), ensuring consistent agendas, follow-through on action items, and documented outcomes. Value Realization & Reporting Translate SOC and cybersecurity operations into executive-ready reporting, including trends, investigations, risk posture indicators, and service performance metrics. Ensure clients understand how services contribute to risk reduction, compliance readiness, and overall security maturity. Partner with internal teams to define and track success metrics aligned to client goals. Cross-Functional Leadership Act as the coordination point between clients and internal stakeholders (SOC analysts, threat hunters, security engineers, advisory teams, finance, and sales). Lead escalations calmly and dec