Client Success Manager (Midwest)

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health ABOUT THE JOB The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights. The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky. Candidate must reside in Indiana or Michigan. ESSENTIAL DUTIES & RESPONSIBILITIES Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results Participates in new health center implementations planning and launch. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services. Help define and leverage the coverage model for assigned clients. Use creative feedback tools to develop an understanding