CLIENT SUCCESS MANAGER, PROVIDER ACCOUNTS

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Client Success Manager, Provider Accounts, you will own client relationships and help ensure provider organizations receive consistent, high-quality revenue cycle support. You will manage ongoing client communication, review performance, coordinate issue resolution, and identify opportunities to strengthen and expand client relationships. WHAT YOU WILL DO Own day-to-day relationships across an assigned portfolio of provider and hospital clients Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders Conduct regular business reviews and present updates on service performance and key revenue cycle metrics Monitor metrics such as accounts receivable aging, clean claim rate, denial rate, and payment performance Explain performance trends, identify areas for improvement, and coordinate appropriate follow-up with internal teams Manage client escalations and ensure issues are addressed promptly and effectively Identify opportunities to expand services based on client needs and operational priorities Translate complex billing, coding, and claims information into clear, actionable recommendations for clients Maintain accurate client records, action items, and communication history in the CRM or account management system WHAT WE ARE LOOKING FOR 3+ years of experience in client success, account management, or customer relationship management, preferably in healthcare services Experience managing relationships with healthcare providers, hospitals, or other healthcare organizations Working knowledge of revenue cycle management concepts and metrics, including accounts receivable aging, clean claim rate, and denial rate Strong communication and presentation skills, with the ability to communicate effectively with both operational and financial leadership Experience man