Client Success Specialist (LegalTech)

Client Success Specialist (Legal Tech) Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We are looking for a talented Client Success Specialist to thrive in this dynamic and multifaceted position. We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match. Role Description As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements