Clinical Phone Support Specialist

Job Title: Clinical Phone Support Specialist Job Location: Carlsbad, California, United States of America Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. Job Description: Clinical Phone Support Specialists will be responsible for providing customer support remotely and focusing on pre and post implant support. This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet. Benefits: In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to: Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities. Be at the forefront of cutting-edge medical device technology. Gain professional growth and exposure to medical device industry. Access to continuing education via IQVIA Learning Center Responsibilities: Customer Service Representative Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information. Transfer calls as needed to the appropriate department. Provide support and report complaints while adhering to training protocol. Ability to work on a computer and enter information into CRM tool. Log in time and answer all assigned calls. Handle customer calls in a friendly manner. Collaborate with Team Manager to meet deliverables. Document and update client records based on interactions. 40 hours a week. Requirements: High School degree required 1+ years customer service experi