Cloud Engineer

Firemind has built an AI operating engine that runs enterprise IT estates autonomously, live in production for many customers today, resolving around 90% of incidents without human touch — removing the need for a traditional MSP. We are an AWS Premier Tier partner, an Anthropic Authorised Reseller, and an NVIDIA embedded partner. Our AI Transformation portfolio helps enterprises adopt AI safely inside their own technology estate. Our work is trusted by organisations including Vodafone, KONE, Center Parcs, and Premier League. Responsibilities Your responsibilities include but are not limited to: Design and build automated remediation workflows, self-healing infrastructure patterns, and closed-loop resolution pipelines that reduce human intervention across customer cloud estates. Own the quality of autonomous decisions — reviewing how the system resolved incidents and service requests, identifying failure patterns, and improving resolution logic and policy guardrails over time. Translate customer compliance and governance requirements into policy-as-code, ensuring automated actions stay within safe, auditable boundaries at all times. Act as the expert escalation point for novel or complex episodes that fall outside autonomous resolution, making fast, high-quality calls and feeding learnings back into the system. Work directly with customers on strategic cloud operations matters, building trust in autonomous resolution and advising on how to get the most from the service. Work closely with the Firemind product team to continuously improve the Autonomous Operations platform — translating real-world operational experience and customer edge cases into concrete product feedback, shaping how the system learns, and contributing directly to the roadmap of capabilities that drive resolution quality across all customer estates. Essential Skills & Experience Solid hands-on experience across AWS, Microsoft Azure, and Google Cloud, including compute, networking, storage, IAM, and