Cloud Support Technician

This is your chance to join a team of top-notch Microsoft Support Technicians who work closely together to support a variety of clients and environments. This role is in office ideally Monday-Friday 12pm-9pm and alternatively Monday-Friday 10am-7pm. Emergent Software is seeking a Cloud Support Technician to join our growing Cloud Support team. Qualified candidates will have experience installing, maintaining, and troubleshooting computer hardware and software issues for end-users. Diagnosing, repairing technical issues, providing technical phone support, managing equipment, and maintaining systems security and resiliency. In addition to the technical requirements, candidates must have the soft skills to work with all different levels of end users to create a great support experience. Highlights & Benefits of working at Emergent Software Work closely with other talented team members . Our vetting process means you can count on your team members to know what they are talking about. Enjoy a variety of work! Support a wide range of client environments and users, handling new technical challenges every day and making sure everyone gets top-notch help. 100 hours per year to focus on your professional development . We invest in your growth! Grow your career without leaving the tech track. At Emergent Software, you can advance and be recognized as a technical expert without transitioning into people management. We value deep technical expertise as much as leadership and have established clear career paths for those who want to stay hands-on. Profit sharing bonus means as we’re successful, you’re successful Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave Primary Duties Primary intake for client support requests Taking and solving Level 1 & 2 tickets. Helping other team members ticket queues. Closely working with Tier 2 and Tier 3 support on escalated tickets. Provide phone suppo