Command Center Specialist

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Command Center Specialist (fully remote) Drive real-time decisions. Protect performance. Keep operations running. At Health Advocate, we’re on a mission to make healthcare easier to understand and easier to use—and that starts with operational excellence behind the scenes. As a Command Center Specialist , you’ll be at the center of it all, monitoring real-time performance, identifying risks, and taking action to ensure our service operations run smoothly 24/7. This is a high-impact, fast-paced role where your ability to think critically, act quickly, and collaborate effectively will directly support our teams and the members we serve. If you thrive under pressure, love working with data, and want to play a key role in maintaining business continuity, this could be the perfect fit. What You’ll Do: Your Roadmap to Impact In this role, you’ll support real-time operations by: Monitoring Performance & Identifying Risk Track K