Commercial Card Implementation & Operations Leader

Overview: Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences. Primary Responsibilities: Client Implementation & Delivery Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding. Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations). Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction. Product & Fintech Enablement Partner with Product Management to operationalize new and enhanced products. Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements. Maintain deep platform expertise to support delivery and reduce dependency on Product teams. Pipeline, Deal Execution & Revenue Acceleration Actively manage pipeline pull-through with Sales to resolve stalled or complex deals. Drive reductions in documentation and credit cycle times. Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue. Operational Excellence, Risk & Audit Own operational risk management across CCI with strong controls and governance. Lead audit engagements, targeting at minimum, “effective” ratings across all functions. Ensure accuracy, compliance, and zero-defect performance in operational activities. Team & Cross-Functional Leadership Build and develop CCI capacity, including hiring and onboarding new resources. Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams. Support scalable execution through improved validation and workflow e