Commercial Insurance Account Manager - Transportation

Job Description: Commercial Insurance Account Manager Book Focus: Transportation Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation / trucking experience, for current and future opportunities within our Account Management career path based on experience and licensing. Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure. The scope, autonomy, and complexity of responsibilities increase by level , ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate). Core Responsibilities (All Levels) Client Service & Support Deliver proactive, responsive service to clients and internal teams Communicate workload status and resolve service requests efficiently Support strong client and team relationships Policy Administration Process endorsements, audits, cancellations, reinstatements Manage certificates, ID cards, binders, invoices, and related documents Support policy issuance and documentation accuracy Business & Renewal Support Assist or lead new and renewal business processes Prepare submissions and proposals G