Commercial Mortgage Loan Servicing Manager – Remote

Symetra has an exciting opportunity to join our team as a Commercial Mortgage Loan Servicing Manager on our Symetra Investment Real Estate team. About the role In this role, you will lead theservicing operations for Symetra 's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders. What you will do Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development. Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight. Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release. Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements. Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards. Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth. Support audits, regulatory requirements, and risk management activities. Why Work at Symetra Here’s what some of our employees ha