Commercial Success Manager

About ITS Info Technology Supply Ltd is a well-established software company with a 30+ year track record, offering cloud-based SaaS, on-premise software, and professional services. We are transforming our business — building digital marketing capabilities, launching proprietary SaaS products, and growing recurring revenue across our target markets. The Role: This is a player-manager role for someone who can lead a small commercial team while staying personally active in key deals and customer relationships. You will own the full customer lifecycle, new acquisition, implementation, retention, and expansion; working alongside the Marketing Product Managers who define product strategy and positioning. Where they set the product direction, you deliver the commercial results. This is a hands-on role. You will be coaching your team one day and closing a deal the next. Your Team 1. You will directly manage four commercial roles: 2. Business Development Executive; new acquisitions and pipeline generation 3. Technical Consultant; pre-sales support and customer implementation 4. Customer Success Team; onboarding, retention, and account growth What You’ll Do: Commercial Ownership 1. Own the full customer journey from qualified lead through to renewal and expansion 2. Define clear handoff processes between Business Development, Technical Consulting, and Customer Success 3. Maintain pipeline visibility and produce accurate revenue forecasts for leadership 4. Identify and pursue upsell and cross-sell opportunities within the existing customer base Team Leadership 1. Manage and develop a team of four across Business Development, Technical Consulting, and Customer Success 2. Set individual KPIs aligned to company targets and run regular performance reviews 3. Build a culture of accountability, collaboration, and continuous improvement 4. Support onboarding as the team grows alongside ITS’s SaaS expansion New Business 1. Coach the Business Development Executive on complex or high-va