Community Analyst

About Democratic National Committee We’re hiring! Are you fired up to elect Democrats up and down the ticket? Position Summary: The Democratic National Committee Tech Team is hiring a Community Analyst to provide frontline support for DNC Tech data and tech products, and offer strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. The Community Analyst will report to the Community Director. In addition to external support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams. Who we are: We are a fully remote, distributed team living in 19 states and from a variety of backgrounds. Some of us have worked in political campaigns, others in public sector tech, and others in industry. We value diversity in perspective, lived experience, and the many paths one may take into working in political technology. We believe deeply in the promise of breaking the boom-bust cycle of political tech work and building technology infrastructure that will support campaigns from cycle to cycle and will improve with every iteration. Responsibilities: Best in class user support . Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years. Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise. Ensure documentation and usability of products. Maintain up-to-date a