Community Care Specialist - Irvine

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a Community Care Specialist for our corporate office in Irvine. Fully remote/work from home. Must have a quiet designated work area and fast internet. Compensation: $21- $23 per hour Schedule: Full-Time Monday to Friday (Contact center is open from 7am-6pm any shift within those hours will be assigned) Summary: Provide a high level of customer service while assisting clients and vendors with maintenance requests, accounting questions, and other general questions over the phone, chat, and email daily. What You’ll Do (Job Duties) Available to receive all incoming calls while following any necessary scripts and meeting standards. 60-80 calls a day. Listen to voicemails and process appropriately. Assist with handling chats from residents. Process incoming emails from managers, vendors, and homeowners. Create work orders and relay them to vendors or managers. Return all phone calls in accordance with company policy. Take very detailed messages and relay the information and enter notes. Communicate with managers regarding any requests needing special attention. Understand and act in accordance with relevant Community Care standard Operation Procedures (SOPs). Perform any other task, which may be necessary for the smooth operati