Community Lead

Community Lead CRITICAL REFLEX is looking for a Community Lead to establish Community as a distinct function alongside Social Media. This is a senior, hands-on leadership role responsible for defining the team’s remit, operating model, standards and priorities, and delivering results alongside the people you lead. You’ll inherit a Discord of around 200,000 members, Steam communities across our portfolio, game-specific spaces, volunteer moderator relationships and three Community Managers, with the freedom to reshape the team and its systems around what the function genuinely needs. Your mission is to turn this existing footprint into a coherent, sustainable ecosystem without sanding off its personality, something players actively choose to join, return to and identify with. What you’ll do Define the purpose, remit and operating model of Community at CRITICAL REFLEX. Build community strategy for the function, including priorities, ownership, measures of success and the level of support different games should throughout their life cycle. Decide how the central CR community connects to individual game fandoms Lead and develop the Community team, set a clear quality bar, improve workload ownership and build rhythms that make the team stronger. Work closely with Marketing, Social Media, Production, developers and leadership to turn player activity into useful insight. Support community programming, launches, playtests, player conversations, events, activations, moderation, and other day-to-day community initiatives. Improve moderation standards, escalation routes, safety processes and decision-making responsibilities, so the team can respond quickly and clearly when attention spikes or something weird starts chewing through the walls. Make decisions within your remit, not only produce recommendations. Where decisions exceed your authority, you will present clear options, risks and a recommended course of action to department leadership. Represent CR, including AMAs, live