Community Platform Manager

Community Platform Manager New York, NY (hybrid) About SERHANT. SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else. Sell It is the daily performance platform for ambitious real estate professionals founded by Ryan Serhant. Our mission is simple but bold: to turn ambition into action. We help agents build lasting businesses through learning systems, community, and proof of results. With strong brand equity, a growing membership base, and an ambitious 10x growth plan, we're transforming from a content library into a daily performance system that agents can't live without. About the Role We're looking for a Community Platform & Operations Manager to own the operational backbone of the Sell It community: the Circle platform, the support function, and the daily systems that keep members engaged, informed, and retained. This is a hands-on operator role, not a strategy role. You will run the platform end to end, manage the support function, and own the data and engagement systems that determine whether members stay or churn. Responsibilities Circle Platform Ownership & Support Management Own end-to-end Circle platform architecture: space structure, navigation, permissions, and information design. Own every member-facing automation across the full lifecycle: onboarding through cancellation and win-back. Own all Circle uploads: courses, resources, replays, templates, and any content asset that lives on the platform. Own event engagement plans start to finish for every live: pre-event promotion, live-room facilitation, and post-event follow-up and replay placement. Own recurring security and access audi