Construction Account Manager

Job Description Gordian (www.gordian.com) is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian’s solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is looking for an Account Manager who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian’s extraordinary construction data and software. Primary responsibility for Gordian Senior Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area. JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality. Primary Responsibilities: • Manage assigned account(s); develop positive working relationships with all customers and construction contractors. • Serve as subject matter expert of construction contracts, proposals and operations to drive client retention, renewals, upsells and client satisfaction • Oversight of project support including scope development, material take-offs from plans and specifications, proposal review, and construction management • Work closely with and manage Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff • Identify root cause of customer success and failures alongside Account Managers and drive requirements for process enhancement and development a