Consultant, Customer Information Management Activation and Enablement

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide ®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. ECIM Activation & Enablement This is a business lead role on the Customer Activation and Enablement team within the exciting Customer Strategy & Innovation Office. You will be responsible for the delivery of data to enable personal and reassuring customer communications. You will drive work forward from requirements to delivery and ensure our data outputs are delivered with the customer in mind. You can blend technical and interpersonal skills to ensure seamless utilization of customer data. Lead a portfolio of work aligned to key business units, prioritizing initiatives that strengthen the customer experience through data-driven communications. Partner with stakeholders to understand business objectives and translate them into clear, actionable audience and data requirements, while helping them navigate related impacts and considerations. Design and deliver the data solutions that power personalized customer communications across channels, including email, paid media, and direct mail. Champion a customer-centric approach, ensuring audience data solutions are built with the customer experience at the forefront. Drive continuous improvement by identifying and implementing enhancements to data, tools, processes, and governance. Key Skills: Communicate clearly and build strong relationships with internal partners Highly collaborative and consultative, comfortable working across partners to turn ideas into action Initiate and lead process and quality improvement efforts Manage portfolios and project efficiently Ability