Consultant, IP Services, CX (1495)

Anaqua is seeking a highly motivated and proactive Consultant, IP Services, CX to support our ongoing growth objectives. Anaqua Services is our dedicated team responsible for managing global patent and trademark maintenance payments on behalf of our clients. The Consultant, IP Services, CX will oversee front office client management for patent and trademark maintenance worldwide. The ideal candidate will have strong and proactive client relationship skills, effective communication abilities, comfort working within a matrix organization, and the capacity to manage multiple initiatives and shifting priorities simultaneously. You’ll love this job if you like to: Provide best-in-class support for patent and trademark clients Support the sales team during the latter stages of the process to educate clients on the services Manage client relationships for new and existing clients Form trusted relationships with a focus on providing solutions to client requirements in a timely manner Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid Establish and maintain close working relationships with colleagues and teams across all territories to support a ‘one firm’ service delivery Take a commercial approach to develop client relationships Monitor docketing Deliver data reconciliation Provide internal and external software training related to the Services division Author and update process documentation Engage in continuous process improvements and change management across the business What you’ll need to be successful: Bachelor’s Degree or related experience 3+ years of intellectual property experience Superb attention to detail, accuracy and strong organizational skills Experience MS Office technology (Word, PowerPoint, Excel, etc.) Demonstrative proactive client relationship skills Ability to multitask and work on multiple complex tasks Ability to diligently review various documents and client files Exce