Contact Center Administrator

Dealership: L0105 Lithia Home Office Lithia & Driveway | Contact Center (DMS) Admin At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. The Contact Center Administrator ( DMS admin ) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members. Location: Medford, OR (open to remote, PST ideal) Schedule: Monday - Friday, 8:00am -5:00pm Compensation Range: $19.25–28.85/hr, with a typical starting range of $19.25–20.00/hr . Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. What You'll Do Process activations and cancellations of service contracts and other agreements. Reconcile store bank statements. Process inter-company billing for field stores. Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary. Other duties and complete special projects, as assigned. What You'll Bring A strong eye for detail and a knack for keeping information accurate and organized. The ability to communicate clearly and professionally with customers and team members. Strong organizational skills and the ability to manage multiple priorities. Basic accounting knowledge or