Contact Center Specialist l - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Monday- Friday 12p-9p Essential Job Functions Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution Perform insurance verifications via outbound calls and the internet Meet individual and team performance standards while maintaining good attendance and dependability Show courtesy and professionalism on all calls to ensure a positive customer experience Qualifications Strong customer service orientation with active listening skills and a high attention to detail Professional verbal and written skills Ability to solve routine problems using established procedures Ability to type a minimum of 25WPM Intermediate computer skills Education/Experience High school diploma or equivalent Minimum one year of customer service experience Prior experience with auto insurance or collateral protection insurance a plus US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and