Content Administrator, Learning & Development

About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press THE ROLE: The Content Admin is a key member of the Learning and Development team, responsible for translating complex product specifications into actionable support content. You will partner with the Legal and Studio teams and Product stakeholders to maintain a library of internal agent-facing scripts and external user-facing FAQs. Your success will be defined by your ability to distill technical details into concise, "need-to-know" information that empowers both our users and our support agents to resolve inquiries efficiently. HOW YOU WILL MAKE AN IMPACT: - Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches - Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions - AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch - Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notif