Content QA Associate

Job Description SUMMARY : Drawing on a broad range of instructional and technical abilities, the Senior Content QA Analyst plays an instrumental role in ensuring quality across our proprietary and third-party products and providing functional support to the Curriculum Quality Assurance department. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Conduct content quality assurance testing on digital-based course assets across multiple points in the production cycle. With strong attention to detail, review course assets for grammar, internal consistency, a11y, and adherence to style and design guides. Ensure LMS platform settings and functionality are correct. Produce a concise and complete deficiency report for the development team to use. Work with the development and deployment teams to remedy any deficiencies or defects. Support the Curriculum Quality Assurance Manager with various projects, contributing insights, and assisting as needed. Effectively and clearly communicate project status, issues, and information, both verbally and in writing. Identify emerging issues from the review process that may lead to new requirements that will need to be incorporated into future versions of process documents. Assist in collecting, analyzing, and interpreting quality metrics and performance data to identify trends, patterns, and areas for improvement, contributing valuable insights to project decision-making processes. Support the Curriculum Quality Assurance Manager in training and onboarding new team members and/or vendors, providing guidance, resources, and hands-on assistance to ensure smooth integration and proficiency in project-related tasks. Collaborate with the Curriculum Quality Assurance Manager to identify opportunities for process improvement and efficiency gains within quality assurance projects, suggesting and implementing enhancements to optimize workflow and productivity. Make