Contract IT Specialist

<p> <strong>Headquarters:</strong> Americas Remote </p> <h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://customer.io/">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3>Overview</h3> <p>Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.</p> <p>This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.</p> <h3>Some of the things you'll do</h3> <ul> <li>Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset</li> <li>Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement</li> <li>Administer identity and access management: provisioning, SSO, group and role-based access across core systems</li> <li>Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)</li> <li>Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence</li> <li>Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests</li> <li>Create and update operat