Contractor Relations Specialist - Remote

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above unless stated otherwise on this job posting. Preferred Qualifications Bachelor’s degree in business administration or a related field. 5+ years of experience in contractor management Familiarity with compliance standards and regulations relevant to contracting and service provision. Must obtain state contractor certifications for organizational use. Job Summary Optimizes service quality and customer satisfaction by assessing contractor capabilities, implementing improvement strategies, and maintaining compliance with company standards. Serves as a pivotal link between contractors, sales teams, and organizational platforms to ensure seamless communication and uphold service excellence. Major Tasks, Responsibilities, and Key Accountabilities Reviews service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement to better meet customer needs. Recruits and onboards contractors based on assessments, serving as the primary communication and escalation point. Develops and maintains contractor performance grading system and reviews audits to ensure compliance with HD Supply standards, while educating contractors on quality standards and procedural guidelines. Acts as pivotal connection between contractors and the sales team, facilitating clear communication of service capabilities to sales representatives, while managing contractor inquiries regarding project specifications, regulatory compliance, and customer expectations. Utilizes QuickBase to assess programming needs for future growth, ensuring accuracy and integrity of data input, while actively participating in strategy discussions for potential integration with other organizational platforms and systems. Provides oversight by approving contractors' licenses in QuickBase for permitted services, reviewing scopes of work to ensure compliance with licens