Contractor - WFO Systems Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leader in Cloud-based Call Center solutions and one of the Bay Area’s fastest-growing companies. To complement our rapid growth, we are actively looking for an experienced WFO (Workforce Optimization) Systems Engineer to join our Technical Operations team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high-energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems administration technologies, strong analytical and troubleshooting skills, and excellent communication skills. Key Responsibilities Build, deploy and configure WFO Verint (and Five9 WFO) platforms in company’s global data centers. Collaborate with other Cloud Ops staff to monitor production environments with primary focus on the WFO instances. Be the primary POC for troubleshooting and fixing any WFO-related issues. Proactive performance management and capacity planning. Manage technical projects (build, plan, document, train) pertaining to WFO systems. Update and work on tickets and tasks assigned in a timely manner. Follow change management process and participate in off-hours maintenance windows. Participate in on-call rotation. Key Requirements Minimum 4 years technical experience with Windows and Active Directory system administration. Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practi